Refund Policy.

Last updated: July 2026

1. Fee Structure

Omnia Solutions operates on a fee-for-service basis. All fees are agreed in writing prior to the commencement of any engagement, as specified in the signed engagement agreement. We do not charge commissions, success fees, or receive any form of remuneration from third-party product providers, banks, funds, or platforms.

Fees may be structured as fixed project fees, monthly retainers, or time-based billing, depending on the nature and scope of the mandate. The specific fee structure for your engagement will be detailed in your written proposal and engagement agreement.

2. Payment Terms

Payment terms are specified in each engagement agreement. Typically, engagements require an initial retainer or deposit before work commences, with subsequent instalments tied to agreed milestones or billing cycles. All fees are quoted and payable in the currency specified in the engagement agreement.

Invoices are due within the timeframe specified in the engagement agreement (typically 14 days from the date of issue). Late payments may incur interest at the rate specified in the agreement or, if none is specified, at the prevailing UAE Central Bank rate plus 2% per annum.

3. Cancellation by Client

A client may cancel an engagement by providing written notice to Omnia Solutions in accordance with the termination provisions of the engagement agreement. The notice period, if any, is specified in the agreement.

Upon cancellation, the client remains liable for:

• All fees for work completed up to the date of cancellation;
• Any non-refundable deposits or retainers specified in the engagement agreement;
• Any third-party costs or disbursements incurred on the client's behalf that cannot be recovered.

4. Refund Eligibility

Refunds are considered on a case-by-case basis and are entirely at the discretion of Omnia Solutions. As a professional services consultancy, our fees compensate for time, expertise, and intellectual effort expended. Once work has commenced, fees are generally not refundable.

However, in exceptional circumstances — such as where Omnia Solutions is unable to fulfil its obligations under the engagement agreement through no fault of the client — a pro-rata refund of unearned fees may be offered. Any such refund will be processed within 30 business days of written agreement between the parties.

5. No-Refund Scenarios

No refunds will be issued in the following circumstances:

• Where the client terminates the engagement after work has commenced, except as provided in the engagement agreement;
• Where the client fails to provide necessary information, access, or cooperation required to perform the services;
• Where the client changes their requirements or objectives after work has begun;
• Where the outcome of the engagement does not meet the client's subjective expectations, provided that Omnia Solutions has performed the services in accordance with the agreed scope and professional standards;
• For any third-party costs, disbursements, or expenses incurred on the client's behalf.

6. Dispute Resolution

Any dispute regarding fees or refunds shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may escalate the matter in accordance with the dispute resolution provisions of the engagement agreement, or if none exists, through mediation or arbitration in Dubai, United Arab Emirates.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the revised policy.

8. Contact

If you have any questions about this Refund Policy, please contact us at info@omniasolutionsuae.com or via WhatsApp at +971 50 228 9085.